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Important Changes to Invoicing

Jan Bouchner
founder and tech lead of Zenamu.com

Dear friends,

As of the beginning of this month, we’ve had to register under the European OSS (One Stop Shop) scheme as a provider of digital services. This step is required by EU legislation – in simple terms, any SaaS platform (like Zenamu) based in the European Union that exceeds a certain revenue threshold must apply VAT according to the rate in each customer’s country.

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Notice: The following announcement applies only to member countries of the European Union.

What does this mean for you?

  • All new invoices for Zenamu will now include VAT based on your country’s applicable rate.
  • If you have a valid EU VAT number, the reverse charge mechanism will continue to apply, and your invoices will remain at 0% VAT. You can verify your VAT number here: VIES EU VAT Validation.

This was not a voluntary decision on our part, and we understand it may feel like a price increase. However, it’s a legal requirement designed to harmonize rules across the EU. We hope this change is clear and that it brings greater transparency.

Thank you for your understanding – and above all, for using Zenamu and helping us improve it every day.

If you have any questions about invoicing, please don’t hesitate to contact us at [email protected] – we’ll be happy to help.