Automated Email Notifications in Zenamu

Zenamu helps streamline your communication by automatically sending out various emails to both you and your yogis. These emails include booking confirmations, notifications of new bundle orders (like entry passes and credit packs), schedule changes, and class cancellations.

Emails to Yogis

Orders and Payments

Welcoming a New Yogi

This email welcomes clients who book a class, course, or workshop for the first time. It’s also sent when you manually add a new client in the system.

Booking Confirmation

Immediately after a client books a class, course, or workshop, they receive an email with details such as date, time, location, teacher, and payment method. It also includes a link to manage the booking.

Payment Confirmation

Sent when the teacher records a client’s booking as paid.

Waitlist Notification

If a spot opens up in a class, a yogi on the waitlist is automatically registered and notified via this email.

Available Spots Notification

Clients interested in a class will receive this email when spots become available.

Online Class Access Information

Participants who have confirmed their payment receive this email an hour before an online class starts. It includes access details like the link to the live stream (e.g., Zoom, YouTube) and other relevant information. Updates to the link or details also trigger this email.

Changes in Teacher or Location

This email informs all participants of any changes in the teacher or location of a class.

Cancellation of Bookings

Cancellation of a Class, Course, or Workshop

If a class, course, or workshop is canceled, all participants are notified via this email. The content can be customized.

Teacher-Initiated Cancellation

When a teacher cancels a client’s booking (e.g., due to non-payment or a late cancellation request), this email is sent.

Client-Initiated Cancellation

Clients receive this email when they cancel a booking.

Bundles

Approaching Expiry Date

Two weeks before an entry pass or credit pack expires, clients receive an email alerting them to the upcoming expiry and renewal options.

Expiry Notification

When entry passes or credits expire, clients get an email detailing the expired status and purchase options.

Bundle Addition Confirmation

This email confirms the addition of entry passes or credits to a client’s account. This can occur manually in system administration, especially for physical purchases made at the studio.

Order Confirmation and Payment

After creating a bundle order, clients receive an email confirmation. Once payment is processed and confirmed, another email is sent to the client.

Emails to Studio Administrators and Teachers

For Studio Administrators

Administrators can configure the following email notifications in the Notifications section of system settings:

New Booking Notification

Sent when a new booking for a class, course, or workshop is made.

New Bundle Order Notification

Notifies administrators of new orders for entry passes or credit packs.

Cancellation Notification

Administrators receive this email when a class booking is canceled.

For All Teachers

New Teacher Notification

When a new teacher is added in system settings, they receive this email. If they don’t already have a Zenamu account, the email includes a link to set up a password and access class management features.

Reminder to Add Online Class Information

If an online class lacks a live stream link (e.g., Zoom, YouTube) an hour before it begins, the assigned teacher receives this reminder email.